.

Events

QPC strives to host events that will be of value to you and your contact centre while providing the opportunity to network in a friendly and relaxed environment.

Moving your Workforce Management to the next level September 28

BIRMINGHAM | CONFERENCE ASTON | SEPT 28TH

Whether you’re just starting on the first step towards WFM or debating moving your WFM solution to the Cloud, it’s critical to have a solution capable of meeting all your business needs at each stage of your journey.

Join QPC, Teleopti and special guests on Wednesday 28th September for a unique event and learn how to move your WFM to the next level.

Find out more…

28th Sept 2016
Conference Aston, Birmingham

Enhancing the customer experience through multichannel analytics May 25

LONDON | EUSTON | MAY 25TH

Join QPC, HP Workforce Optimization Software and special guest Martin Hill-Wilson for a unique London event to learn how multichannel analytics in the contact centre can help you:

  • Reduce demand failure & customer effort
  • Improve & analyse omni-channel customer journeys
  • Drive actionable customer & workforce decisions

All recipients receive a free copy of “Delivering Effective Social Customer Service”.

We hope to see you there!

Find out more…

25 May 2016
Euston, London

HP Engage November 8 – 10

hpengageimage

BIG DATA. BIG ENGAGEMENT. BIG TRANSFORMATION.

SAN DIEGO | HILTON BAYFRONT | NOVEMBER 8 – 10

HP Engage 2015 is an annual user conference hosted for business, IT, and marketing leaders to learn more about optimizing every step of the customer engagement journey. Join us to discover how to leverage the latest trends and developments in the use of Big Data technologies for the management of customer communications, digital experiences, contact centre, and mobile and social engagement. This is a must-attend event for customers of the HP Marketing Optimization portfolio.

SAVE $100 on each conference pass for group bookings of 3 or more.

Standard Cost $1099 8 – 10 Nov 2015

We hope to see you there!

Find out more…

8-10 November 2015
San Diego, California

ICMI Training Seminars July & August 2014

Newsletter Banner v1

QPC is excited to announce the mid-year ICMI public seminars for July and August 2014.

These public sessions will be ICMI’s flagship course Essential Skills and Knowledge for Effective Contact Centre Management.

Essential Skills and Knowledge for Effective Contact Centre Management

Directors, Managers, Team Leaders – build a solid foundation for successful contact centre management. You’ll learn strategies and techniques you can apply for years to come to ensure extraordinary customer service and achieve your personal career goals.

You can’t afford for your Team Managers to NOT attend Essential Skills and Knowledge!

  • How much is a 1% increase in adherence worth?
  • How to maximise Service Level (Grade of Service) with competing back-office workloads
  • Can you achieve Grade of Service AND Quality AND a good Net Promoter Score?

2 Days – $1950 (20% discount for bookings of 3 or more)

Brisbane Tue & Wed 22 & 23 July
Sydney Thu & Fri 24 & 25 July
Adelaide Tue & Wed 29 & 30 July
Melbourne Thu & Fri 31 July & 1 August
Canberra Tue & Wed 5 & 6 August

Dates are subject to minimum bookings

Register To register for any of our events or training seminars

Additional Courses available for Onsite Delivery

Have you considered the convenience of having training delivered at your premises?

Workforce Management Boot Camp
Advancing Quality Through Monitoring and Coaching
Managing Customer Contacts with Quality

Discount rates are applicable for onsite groups. Contact us for applicable discounts and availability.

Find out more… for further information and course fact sheets

Call To Excellence May 2014

Marcus Evans

Call to Excellence: Customer Centricity in a Digital World

Repositioning contact centres and moving operational strategies beyond efficiency into effectiveness to deliver optimal customer experience and quantifiable business value.

Call to Excellence 2014 offers a platform to exchange your practice and learn from the best. It aims to address the top pressing issues in contact centre operation. By attending this event, you will explore innovative strategies to improve customer advocacy, engage service agent and boost their productivity and capability, integrate multimedia to enhance customer experience; leverage cutting edge technologies to unify communication, support flexible workforce and improve agility of your contact centre. Furthermore, you will also benefit from the interactive workshop session to learn how to utilise your workforce capability during / post transition period.

QPC is proud to be a Solution Providing Sponsor at this event.

We hope to see you there!

Find out more…

19-20 May 2014
Melbourne, Australia

ICMI Training Seminars February & March 2014

Newsletter Banner v1

QPC is excited to announce the first ICMI seminars for February and March 2014.

The first public sessions will be ICMI’s flagship course Essential Skills and Knowledge for Effective Contact Centre Management.

Essential Skills and Knowledge for Effective Contact Centre Management

Directors, Managers, Team Leaders – build a solid foundation for successful contact centre management. You’ll learn strategies and techniques you can apply for years to come to ensure extraordinary customer service and achieve your personal career goals.

You can’t afford for your Team Managers to NOT attend Essential Skills and Knowledge!

  • How much is a 1% increase in adherence worth?
  • How to maximise Service Level (Grade of Service) with competing back-office workloads
  • Can you achieve Grade of Service AND Quality AND a good Net Promoter Score?

2 Days – $1950 (20% discount for bookings of 3 or more)

Canberra Tue & Wed 25 & 26 February
Brisbane Tue & Wed 4 & 5 March
Sydney Thu & Fri 6 & 7 March
Melbourne Tue & Wed 18 & 19 March
Adelaide Thu & Fri 20 & 21 March

Dates are subject to minimum bookings

Register To register for any of our events or training seminars

Additional Courses available for Onsite Delivery

Have you considered the convenience of having training delivered at your premises?

Workforce Management Boot Camp
Advancing Quality Through Monitoring and Coaching
Managing Customer Contacts with Quality

Discount rates are applicable for onsite groups. Contact us for applicable discounts and availability.

Find out more… for further information and course fact sheets

Operational Workforce Optimisation November 2013

Productivity

QPC is proud to be an Associate Sponsor and Presenter at this event.

Creating a human capital edge by effectively utilising your workforce through an advanced workforce management strategy to minimise operational cost and optimise overall productivity.

We hope to see you there!

Find out more…

11-12 Nov 2013
Marriott Hotel, Melbourne, Australia

Engage October 2013

ININ Engage

Join us at Interactive Intelligence’s inaugural Australia and New Zealand focused user
conference, where you’ll be able to learn from local industry analysts, consultants and senior
product executives whilst also being able to meet other Interactive Intelligence customers
and discover how they use the system.

engage 2013 is the education, collaboration and networking event of the year! In 2 days we’ll explore just how to leverage your current Interactive Intelligence solution
for optimum results.

We hope to see you there!

Interactive Intelligence A/NZ User Conference
22-24 October 2013, QT Hotel Gold Coast, Australia

Melbourne Breakfast June 2013

MELBreakfast

It was great to have so many guests at our Melbourne QPC Breakfast. As well as making new acquaintances, we hope our presentations offered something of value for your contact centre.

Jason Metcalfe kicked off the morning by bringing our focus to the very importance of understanding your Customer Interaction Strategy. “A Customer Interaction Strategy can achieve the strategic congruence necessary to ensure your contact centre receives the full support of the wider organisation.”

Yamini Naidu impressed us all with her presentation on the powerful impact and influence of organisational storytelling. Her new book Hooked: How Leaders Connect, Engage and Inspire with Storytelling has recently been launched.

Both presentations are available on this page for your reference if you’re wanting to review the information or share with it your colleagues.

We believe our service challenge begins with understanding your service challenge. So, please feel welcome to call, email, or visit … a QPC partnership could be just what you need for your next service challenge!

Download
Brochure




Back to Top