Talking about the tangible business needs for the QPC MIG, and their reasons for selecting it for their portfolio, Paul Fick, MD of Spescom DataFusion, says, “QPC’s MIG application resolves an increasingly critical dilemma for organisations, namely gaining control of diverse processes reaching across multiple organisations, lines of business and systems, to deliver better customer service. MIG also fits well in our portfolio of products and will assist us in pursing our current strategy, namely increasing our footprint in market sectors outside contact centres as a consultant and provider of comprehensive and specialised business and communication optimisation solutions.”
Commenting on the new partnership, Martin Blacher, QPC Marketing Director, says, “Spescom DataFusion is the first company in South Africa and the Sub Saharan area able to provide QPC’s MIG. Within the region, Spescom DataFusion has a considerable track record of delivering solutions that have enabled their customers to optimise their contact centres. We are committed to building a strong and long-term relationship with them so they can give their customers cutting edge technology that will deliver real business benefits, and, the local support they need to ensure this success.”
Spescom Ltd is a JSE listed company operating in the ICT (Information & Communications Technology) sector. Founded in 1977, this South African Company has developed and delivered a number of world first technologies, as well as innovative products and services to local and global markets.
Spescom’s core focus is the delivery of integrated business communication solutions that leverage voice, video and data technologies to enhance the way businesses communicate with their customers. The deep technical expertise and considerable industry know-how housed in its four divisions – Spescom DataFusion; Spescom DataVoice; Spescom Telecommunications and Spescom Media IT – combine to deliver world-class solutions, including integrated contact centre platforms and applications, a range of voice application technologies, telecommunications and broadcast solutions.
The company has a staff complement of 258 with offices located in Johannesburg, Stellenbosch, Durban and London (UK).
For more information about Spescom visit www.spescom.com.
QPC – better data, better decisions