Executive report on the omnichannel customer experience.

Project Description

This report draws upon insights from Call Center IQ’s annual study and expertise from seven experts with diverse backgrounds and varying ideologies, uncovers a course of action that will allow businesses to not only patch the holes in their multi-channel template but redraw the lines of their business to meet the demands of the omni-channel marketplace – and the omni-channel customer

Project Details

  • Client Call Center IQ
  • Date 14th October 2015
  • Tags HP WFO, Multichannel, Omnichannel, WFO
Launch Project

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