HP’s revitalized workforce optimization suite is worth a fresh look.

Project Description

When contact centre buyers look to acquire workforce optimization (WFO) tools, they more often than not gravitate to the two largest vendors in the space, Nice and Verint. This de facto competitive duopoly has fostered fierce continuous innovation among all the tier-1 and tier-2 companies in the space, to the point where there is little functional difference between the players in their core feature sets. Ovum believes that the marketplace is looking for (and has room for) a third major participant and that HP is well-positioned to fill this role. It offers a combination of expertise, scale, and a keen understanding of the market’s direction.

Project Details

  • Client Ovum
  • Date 5th October 2015
  • Tags HP WFO, WFO
Launch Project

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