Moving from multichannel to omnichannel customer engagement.

Project Description

Consider this: Can the sophisticated use of analytics trump the old business advantages of geography, speed to market and proprietary technology? Frost & Sullivan believes that contact centre insight analytics has the potential to yield significant competitive advantages: efficient and effective execution, smart decision making, understanding important customer insights, and the ability to squeeze every last drop of value from business processes

Project Details

  • Client Frost & Sullivan
  • Date 14th October 2015
  • Tags HP WFO, Multichannel, Omnichannel, WFO
Launch Project

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