If you’re like most companies, you’ve been using the same contact center systems and applications for years. While this might be fine, the concern is that you’re also hanging onto obsolete best practices, which isn’t fine, as customer expectations have changed greatly during the past few years. Providing good service is no longer enough; today, most consumers and B2B partners want and expect the companies they do business with to provide outstanding service in all channels, regardless of their value to the company.
- Client DMG Consulting LLC
- Date 7th December 2015
- Tags Intraday Automation, Intradiem, QPC Reflex