nGuVu

TAKE YOUR CONTACT CENTRE TO THE NEXT LEVEL

Employee engagement & Intrinsic motivation

Learn about NGAGEMENT

THE NGAGEMENT PLATFORM MOTIVATES CONTACT CENTER AGENTS TO DELIVER THE BEST POSSIBLE CUSTOMER EXPERIENCE

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TRACK EMPLOYEE ENGAGEMENT

The unique points system helps managers keep score of their employees, monitor motivation and participation, and inspires agents to perform better.

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GAMIFY AND TRANSFORM KPIS

Get the most out of your agents by boosting performance through gamification.

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AUTOMATE CONTESTS AND CHALLENGES

Take the grunt work out of employee engagement by setting up contests and challenges that test skills and knowledge.

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ENCOURAGE FRIENDLY COMPETITION

Improve employee engagement by encouraging agents to compete with one another in call center games and challenges.

LEVERAGE AGENTS NATURAL DESIRE FOR

COMPETITION

COLLABORATION

ACHIEVEMENT

STATUS

RECOGNITION

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MONITOR YOUR TEAMS

Track performance, attrition, workforce optimization, and more through in-depth analytics and a dedicated dashboard designed to meet the needs of today’s contact center managers.

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ENCOURAGE FRIENDLY COMPETITION

Improve employee engagement by encouraging agents to compete with one another in call center games and challenges.

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REWARD YOUR AGENTS

With nGAGEMENT, agents can earn points, badges, and rewards that show off their achievements and foster advanced goal setting amongst team members.

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