TAKE YOUR CONTACT CENTRE TO THE NEXT LEVEL
Employee engagement & Intrinsic motivation
Learn about NGAGEMENT
THE NGAGEMENT PLATFORM MOTIVATES CONTACT CENTER AGENTS TO DELIVER THE BEST POSSIBLE CUSTOMER EXPERIENCE
TRACK EMPLOYEE ENGAGEMENT
The unique points system helps managers keep score of their employees, monitor motivation and participation, and inspires agents to perform better.
GAMIFY AND TRANSFORM KPIS
Get the most out of your agents by boosting performance through gamification.
AUTOMATE CONTESTS AND CHALLENGES
Take the grunt work out of employee engagement by setting up contests and challenges that test skills and knowledge.
ENCOURAGE FRIENDLY COMPETITION
Improve employee engagement by encouraging agents to compete with one another in call center games and challenges.
LEVERAGE AGENTS NATURAL DESIRE FOR
COMPETITION
COLLABORATION
ACHIEVEMENT
STATUS
RECOGNITION
MONITOR YOUR TEAMS
Track performance, attrition, workforce optimization, and more through in-depth analytics and a dedicated dashboard designed to meet the needs of today’s contact center managers.
ENCOURAGE FRIENDLY COMPETITION
Improve employee engagement by encouraging agents to compete with one another in call center games and challenges.
REWARD YOUR AGENTS
With nGAGEMENT, agents can earn points, badges, and rewards that show off their achievements and foster advanced goal setting amongst team members.
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