Multi-Channel Analytics

QPC offer a range of services and products, from Voice Analytics to Text and Desktop Analytics, that take the guesswork out of understanding what motivates your customers, and empower you to use those insights to drive increases in customer satisfaction, customer sales, customer retention, and reduce contact centre operational costs.

QPC Advantage

QPC Advantage will enable you to gain the deeper understanding of the “why” without the need to replace or undo all the work you’ve done to date. QPC Advantage solution is complimentary to your existing VoC software & strategy but crucially provides you with the missing link you seek today.
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QPC Desktop

Collect and report information and triggers from any agent desktop application for better individual performance management, business process optimisation and to easily overcome issues with server side system integration.
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OpenText Explore

Customers interact with your brand through multiple channels, including your website, contact centre, storefronts, and social media. OpenText Explore is a Business Discovery solution that allows users to view interactions collectively, independent of channel, for a comprehensive picture of their customer interactions and relationships.
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OpenText Qfiniti

OpenText Qfiniti is a reliable multimedia recording solution that incorporates the advanced tools needed in today’s multi-site and multimedia customer contact centres to meet the demands of quality management and compliance challenges.
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Genesys PureConnect

Offering a comprehensive range of deployment configurations and integrated support applications, a QPC partnership ensures a beneficial solution design and successful deployment of your Customer Interaction Centre solution.
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OpenText Optimize

OpenText’s Optimize module gives contact centre managers an essential workforce management tool that captures activity at the individual desktop level to reveal how agents are interacting with their desktop applications. Tools for measuring and reporting on desktop interactions, screens, and functions provide a highly effective means for assessing agent productivity.
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