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Interaction Automation Solutions

Interaction Automation allows you to easily adjust your frontline staff to meet customer demand. Trigger and actions combine to redirect people in real-time. These triggers and actions are rules that generate immediate repose to unpredictable events and rapidly changing conditions. As a result, your employees are always prepared and always productive.

Interaction Automation

Interaction Automation connects the customer journey in real-time enabling your agents to affect change as it happens, not after the moment has already gone, places your agents at the heart of the experience to resolve your customers problems faster and automate actions in real-time to reduce the customer effort
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QPC Reflex

QPC Advantage will enable you to gain the deeper understanding of the “why” without the need to replace or undo all the work you’ve done to date. QPC Advantage solution is complimentary to your existing VoC software & strategy but crucially provides you with the missing link you seek today. Use QPC Reflex to tap into unproductive agent idle time to increase productivity and performance.
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