Preparations are well underway for Dialogue 2016—the industry’s customer engagement event of the year! And what a timely event this is, with everyone talking about customer engagement or customer experience.… read more →
We’re happy to announce that Forrester’s Ron Rogowski, Principal Consultant serving customer experience professionals, is the Dialogue 2016 keynote speaker! Ron will share how companies can develop and execute digital-first customer… read more →
As a call center professional for many years, it became an annual ritual for me to devise return-on-investment (ROI) studies for an abundant variety of contact center technology investments. Given… read more →
Guest blog by Brian Weiss, Chief Technology Officer, HP Software Most organizations are struggling to manage the flood of rich media moving through their networks on a daily basis.… read more →
Over the past eight years, I’ve conducted hundreds of unique experiments, but there are very few page elements that I’ve tested more frequently than hero banners. I recently had the… read more →
Ever feel like you’re on the Dark Side of workforce optimization? I am very excited to tell you how, with the recent release of HP Qfiniti 10.5 and HP… read more →
In HP TeamSite 8.1, we’ve introduced some exciting new capabilities designed to simplify the process for marketers to create amazing digital experiences. I want to share one of those with… read more →
Does your contact center suffer from Diminished Customer Delight (DCD)? This is an all-too common ailment when it comes to customer engagement, but now relief is near. Roger Lee, aka… read more →
The Black Friday, Christmas and January sales buying binge is finally over. You rolled out all your winning test results from the previous year, so they should have seen you… read more →
Both Lorne and I want to thank everyone who attended our webcast last week. In case you missed it, you can find a recording of the webcast here. The audience… read more →