I am excited to share a new HP Software customer success story. FindLaw.com makes the law accessible to the public by providing information on common legal issues for consumers… read more →
As January winds down and most of the New Year’s resolutions have either become a habit or a memory, I thought I would offer one more resolution to consider for… read more →
On January 11 2016, NICE Systems announced the acquisition of Nexidia for $135 million in cash. Market activities such as this usually reveal information that is otherwise difficult to identify… read more →
Kevin J. Dodson is a Technology Consultant for HP WFO Software, which means he spends his days installing and supporting HP Qfiniti and HP Explore in customer contact center environments. Based… read more →
I recently had an opportunity to work on a contact center analytics proof of concept project with a company and found an interesting but not surprising situation. The people… read more →
You’ve seen the case studies from HP Engage 2015. You’ve watched the keynote replays. And now, I’m excited to share a look at our products in action with new demos.… read more →
Following up on my 2016 Contact Center Industry Predictions blog, I want to share my thoughts on the continued need to invest in human capital. When I was a practitioner, there… read more →
Lorne Wood (@woodlorne), HP WFO Software Senior Product Manager, and I will be delivering a webcast titled “Undiscovered insights – Your Desktop, Is It Giving You the Information You Need?”… read more →
Happy New Year! Before the holidays, I shared our series of customer case study videos from HP Engage 2015. They showcase fantastic examples of how our customers are delivering innovative… read more →
When we released the first version of HP Qfiniti on October 31st, 2013, we knew we were on to something great. We finally completed the transition from our thick… read more →