There are several software products on the market called “desktop analytics.” Different products collect different information from the desktops, and different products have different ways of organizing the data collected… read more →
Excelling in customer experience is a critical component to outperforming your competitors and delivering lifetime customer value. As millennials and Gen-Zers are become the norm – 75% of the labor… read more →
As a contact center leader, are you always asked to do more with less, yet expected to deliver an outstanding customer experience? Are you tired of having to justify or… read more →
Before recently joining the HP Workforce Optimization Software team, I worked for a large global contact center organization, where I was in charge of QA and Training. One of my… read more →
Click here for the latest HP TeamSite, HP MediaBin and HP TeamSite Optimost product updates Give your digital team even more leverage to create beautiful and impactful customer experiences.… read more →
I recently blogged about customer experiences I noticed on a business trip to New York, and how we are more attuned to both good and bad experiences when traveling than… read more →
Guest blog by Brian Weiss, Chief Technology Officer, HP Software Most organizations are struggling to manage the flood of rich media moving through their networks on a daily basis.… read more →
Click here for the latest HP TeamSite, HP MediaBin and HP TeamSite Optimost product updates We’re very excited to release HP TeamSite Optimost Audience Builder, our latest self-service feature… read more →
Thank you to Candy Kothmann, North Texas Tele-Center Director of the Texas Workforce Commission, for hosting the first of many CCNG events in March. The event covered the topic on… read more →
As many of us begin to dig out from a long winter, the time has come to shift toward the annual ritual of spring cleaning. We often think of spring… read more →