Webcast recap: Why desktop intelligence is key to great CX

Desktop Intelligence.jpgBoth Lorne and I want to thank everyone who attended our webcast last week. In case you missed it, you can find a recording of the webcast here. The audience participation was engaging with lots of sharing and questions. The topic of Average Handle Time (AHT) garnered a great deal of discussion. Many attendees shared how they defined AHT within their organizations…

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