A Survivor’s Story: Clare Kawamura Breast Cancer is the second most commonly diagnosed cancer among American women. For every eight women you know—one will develop invasive breast cancer in her… read more →
Even when our agents are coached and trained to provide the best customer experience, those best efforts can be in vain if our processes aren’t making our customers happy. It… read more →
Register for this free webinar here. In this hyper-connected era, every industry is under pressure to provide a seamless consumer experience – and healthcare is no different. Patient interactions with… read more →
Forecasting, we are always told (and I’ve said so myself), is an art, informed by science. As artsy as we like to think about it, there are still some fairly… read more →
As a B2B company, you have a great opportunity to see the big picture that is hidden from your clients. By serving multiple clients, you can see something they can’t… read more →
With increasing digitalization, the Internet of Things, artificial intelligence in the works in chat bots, etc., the question is: How will all this affect the call-center landscape? This will be… read more →
It may be common knowledge now that hearing from customers about what they really want and need from your organization is a key component to a successful customer experience. And… read more →
Partner Guest Blog: Is it time for a new generation of technology in Contact Center infrastructure? We all know that cloud services have been a topic for years. And most… read more →
Recently, Interactive Intelligence CEO Dr. Donald E. Brown met with Butler University’s President, James M. Danko to celebrate our contribution to Butler’s Innovation Fund. Butler utilizes this fund to foster… read more →
At this year’s Teleopti Nordic Forum we heard Kelly Tainton, a neuroscience and performance strategies specialist, speak on the performing brain and ‘why neuroscience beats management-babble.’ Kelly interestingly proclaimed that… read more →