With increasing digitalization, the Internet of Things, artificial intelligence in the works in chat bots, etc., the question is: How will all this affect the call-center landscape? This will be… read more →
It may be common knowledge now that hearing from customers about what they really want and need from your organization is a key component to a successful customer experience. And… read more →
Partner Guest Blog: Is it time for a new generation of technology in Contact Center infrastructure? We all know that cloud services have been a topic for years. And most… read more →
Recently, Interactive Intelligence CEO Dr. Donald E. Brown met with Butler University’s President, James M. Danko to celebrate our contribution to Butler’s Innovation Fund. Butler utilizes this fund to foster… read more →
At this year’s Teleopti Nordic Forum we heard canadaiandrugcomapanys, canadaiandrugcomapanys, canadaiandrugcomapanys, canadaiandrugcomapanys, canadaiandrugcomapanys, canadaiandrugcomapanys, canadaiandrugcomapanys, canadaiandrugcomapanys. Kelly Tainton, a neuroscience and performance strategies specialist, speak on the performing brain and… read more →
The evolution of technology has transformed the way consumers interact with brands. According to the Retailing 2020 report, the demand for an omnichannel customer experience will be amplified by the… read more →
The Digital Revolution that started in the 1970’s is undeniably accelerating. We’re now in an ultra-connected era where half the people around the globe have internet connectivity (3.6 billion), and… read more →
I’m writing this article 38,000 feet above Utah on the flight back home from Dreamforce. This past week was intense to say the least. I was exposed to a lot… read more →
In my last blog installment on telephony integrations the focus was on taking an inbound call, performing some sort of data dip into a backend system, then routing that call… read more →
Through the eyes of a typical contact centre, Ben Willmott at Teleopti takes a look at how empowering the latest Workforce Management technology can be There is a motto that… read more →