As we all navigate through life in a different way in 2020, if you work in WFM it’s also a strange and unique time, let’s say it’s an opportunity for… read more →
After many years at the heart of the contact centre industry QPC finds that doing the right thing for customers is about creating a collaborative experience that combines brand power… read more →
I’d like you to take a moment to think about job titles. Yours might be Vice President. Or Technology Director. Or CIO. Whatever your title, my bet is it’s goal-oriented.… read more →