After many years at the heart of the contact centre industry QPC finds that doing the right thing for customers is about creating a collaborative experience that combines brand power… read more →
Coaching in our centers can involve a wide variety of coaching activities and communication skills. Our agents may be focused on only one type of customer interaction or a blend,… read more →
Making “greener” choices in the contact center can benefit both the environment and your bottom line. It can even help to attract and retain the best staff. According to a… read more →
Heh, we’re poking fun at ourselves again! Here are some of the terms we’re hearing far too often around the office: Weirdly though, our SEO (Search Engine Optimization) strategy is… read more →
Contact centers have always been about the numbers; reporting is very important. Initially, the focus was on abandon rates, average speed of answer and average handle time. However, it became… read more →