Flying high (and low): Customer experience across the pond

CX across the pond - Gare Du Nord.JPGI recently blogged about customer experiences I noticed on a business trip to New York, and how we are more attuned to both good and bad experiences when traveling than when we are in our normal day-to-day routines. Not long after my trip to New York, I went to London and Paris for a week and had some more interesting experiences! I have the privilege of traveling to London a number of times a year, so this point I feel pretty familiar layout and procedures on arrival at Heathrow…


Source: HP Marketing Optimisation