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OpenText STP for Funds – the Funds Operations Dream. I feel like one of the lucky ones…..but let me explain!  Several years ago I moved roles to support a new Funds & Custody related product in a large global… read more →... Read More →
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Executive report on the omnichannel customer experience. This report draws upon insights from Call Center IQ’s annual study and expertise from seven experts with diverse backgrounds and varying ideologies, uncovers a course of action that will allow businesses… Read More >
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Enhancing the customer experience through multichannel analytics.
Join QPC, HP Workforce Optimization Software and special guest Martin Hill-Wilson for a unique London event to learn how multichannel analytics in the contact centre can help you
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