Enhancing the customer experience through multichannel analytics

Free signed copy of “Delivering Effective Social Customer Service” for all attendees.
Agenda
15:00
Arrival & Networking
15:30

Keynote Martin Hill-Wilson, BrainfoodFind out how you can reduce demand failure & customer effort.
16:00

Case Study Duncan White, QPCDuncan will share typical industry case studies, and how HP Explore can improve quality & performance.
16:30



Technology Overview Paul Miller, QPC & Roger Lee, HP WFOOverview of how HP Expore can connect your customer journeys & reduce efforts.
17:15

Networking Reception Join the speakers & other attendees to continue the discussion with complimentary drinks and canapes.