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Enhancing the customer experience through multichannel analytics

    Join QPC, HP Workforce Optimization Software and special guest Martin Hill-Wilson for a unique London event to learn how multichannel analytics in the contact centre can help you.

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    Free signed copy of “Delivering Effective Social Customer Service” for all attendees.

    Agenda

    15:00
    Arrival & Networking

    15:30
    Keynote
    Martin Hill-Wilson, Brainfood
    Find out how you can reduce demand failure & customer effort.

    16:00
    Case Study
    Duncan White, QPC
    Duncan will share typical industry case studies, and how HP Explore can improve quality & performance.

    16:30

    Technology Overview
    Paul Miller, QPC & Roger Lee, HP WFO
    Overview of how HP Expore can connect your customer journeys & reduce efforts.

    17:15
    Networking Reception
    Join the speakers & other attendees to continue the discussion with complimentary drinks and canapes.

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