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Enhancing the customer experience through multichannel analytics

Join QPC, HP Workforce Optimization Software and special guest Martin Hill-Wilson for a unique London event to learn how multichannel analytics in the contact centre can help you.

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Free signed copy of “Delivering Effective Social Customer Service” for all attendees.

Agenda

15:00
Arrival & Networking
15:30
Keynote
Martin Hill-Wilson, Brainfood
Find out how you can reduce demand failure & customer effort.
16:00
Case Study
Duncan White, QPC
Duncan will share typical industry case studies, and how HP Explore can improve quality & performance.
16:30

Technology Overview
Paul Miller, QPC & Roger Lee, HP WFO
Overview of how HP Expore can connect your customer journeys & reduce efforts.
17:15
Networking Reception
Join the speakers & other attendees to continue the discussion with complimentary drinks and canapes.

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