QPC’s Séntrel solutions will enable you to better manage business critical people related processes within your organisation – from appraisal to remuneration, recruitment to compliance, development to training.
Enhanced resource planning and skills based routing through better management of skills and automated updating of agent-skill profiles.
Optimised scheduling of eLearning and other training and development interventions using workforce management systems.
Better targeting of agent development resources through Quality Monitoring contact handling guidelines and Performance Management scorecards aligned to skills and competency frameworks.
The core Séntrel platform offers functionality around compliance, career planning, training needs analysis (TNA), remuneration and 360° appraisals. The Séntrel platform also has functionality and integrations created specifically to meet the needs of your contact centre and the systems found there:
- Enhanced resource planning and skills based routing through better management of skills and automated updating of agent-skill profiles.
- Optimised scheduling of eLearning and other training and development interventions using workforce management systems.
- Better targeting of agent development resources through Quality Monitoring contact handling guidelines and Performance Management scorecards aligned to skills and competency frameworks.
Deploy custom training programs that mix and reuse a variety of training activities. Create self-paced courses from Microsoft PowerPoint using Adobe® Presenter or deploy SCORM or AICC compliant courses created by your existing content creation applications. You can also record Virtual Classroom sessions and download and edit them for reuse as a self paced course. Curriculums can also include external events, such as management assessments and classroom training sessions.
Find specific training content with enhanced search capabilities – use filters to search by title, description, author, or type and even search within the content to find relevant meetings, training sessions, archives and more.
Maintain branding – add branding, logos, colours and image backgrounds to match your organisation’s branding.
Virtual Class delivers learners to the classroom with just a click, from anywhere, at anytime, on almost any device. All they need is a web browser and the ubiquitous Adobe Flash® Player software, already installed on 98% of Internet connected computers. Easily schedule virtual classrooms, invite attendees and set access permissions. Set up rooms specific to the subject, audience or presenter. Assign persistent rooms for recurring classes and control who has access to content. Get detailed reports on learner progress and attendance.
A good development programme is about more than just good technology. It’s also about the training content, processes and the people who use the technology. Our Professional Services team have real first-hand experience of running contact centres and appreciate that successful solutions combine technology, processes and people into an effective whole.
If required, Professional Services are on hand to help you create sophisticated training courses, or source existing proven content, and make sure you achieve a successful development solution. When creating bespoke eLearning content our interdisciplinary team will work with your Human Resources and Training departments, providing the additional services that your business may need to optimise training programmes and deliver against your business goals.