Teleopti WFM is the Workforce Management solution that encompasses everything needed to plan and successfully resource manage your contact centre. This feature-rich solution includes tools to manage your staff, accurately forecast demand, automatically schedule, report, and improve your operational performance! Teleopti WFM offers the flexibility needed to tailor your workforce management solution to meet your specific needs; including real-time tools, agent self-service, WFO integration, payroll integration and 3rd party add-on modules.
Teleopti WFM Solution Summary
Teleopti WFM Traning Planner
Teleopti WFM Notify
Teleopti WFM Cloud Service
Teleopti WFM Forecasts
What is WFM?
Determining the right service level
How to Succeed with Flexible Scheduling
Fundamentals for the back office
Teleopti ReportWhy WFM Cloud?
Teleopti ReportAberdeen Group
Teleopti ReportDMG 2015 WFM Report