Intelligent Scheduling & Dynamic Employee Engagement
It’s time for a modern approach to workforce management. Hone forecasting, streamline scheduling and administration and free managers to focus on adding value. Engage employees with intelligent scheduling, timely feedback and gamification tools. Put the right people in the right places at the right time. Empower them to work smarter. Deliver a consistent and outstanding customer experience.
QPC partner with Calabrio Teleopti WFM as we understand that business today holds many demands, demands that are ready to be turned into opportunities. Focused 100% on Workforce Management (WFM) solutions and software, we have the knowledge, expertise and technology to add strategic value to key areas of business success for your company.
It’s time to make the move – the benefits of a cloud contact centre await, 5 reasons to work with a value-added re-seller
After many years at the heart of the contact centre industry QPC finds that doing the right thing for customers is about creating a collaborative experience that combines brand power
Seven strategies for building trust in contact centers from Magnus Geverts of Teleopti Every year I get the opportunity to meet with hundreds of leaders from contact centers from all
Should the technological evolution continue at its current pace, all contact centers, even those that pride themselves on being the best, will eventually run out of luck if they fail
Tommy Palomäki at Calabrio Teleopti WFM says it’s time to embrace the multi-generational revolution by attracting, nurturing and retaining the brightest contact center professionals, whatever their profile According to the
All the tools for success in a single, unified solution
Suite sophistication, all in one place
Combining optimised staffing with employee engagement possibilities, Calabrio Teleopti WFM enhances visibility, adaptability and performance. Mobile-ready, agent friendly, meet a solution that catalyses operational potential in the cloud or on-premise.
- Forecast and plan upcoming work volumes to meet demand
- Analyse and improve real-time and historical performance and agent activities
- Empower and involve employees for aligned planning processes
- Notify workforce of updates with clear communication channels
- Train and develop the competency of employees
Contact us to book your personal demo of Calabrio Teleopti WFM
Learn how we QPC can help you deliver in the moments that matter for your customers