Customer Experience Management

Learn how to deliver the most value at each customer touch point and improve customer experience, by delivering the right message at the right time. Customer Experience Management is best defined by Gartner “the practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer satisfaction, loyalty and advocacy.”

QPC Advantage

Improve customer experience, identify and halve unnecessary contacts with QPC Advantage. QPC Advantage will enable you to gain the deeper understanding of the “why” without the need to replace or undo all the work you’ve done to date. QPC Advantage solution is complimentary to your existing VoC software & strategy but crucially provides you with the missing link you seek today.
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OpenText Explore

Customers interact with your brand through multiple channels, including your website, contact centre, storefronts, and social media. OpenText Explore is a Business Discovery solution that allows users to view interactions collectively, independent of channel, for a comprehensive picture of their customer interactions and relationships.
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OpenText Survey

OpenText Qfiniti Survey allows contact centres to capture and link customer satisfaction scores immediately after interaction and agent evaluation score to the recorded interaction (call, email, or chat).
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Genesys PureConnect

Offering a comprehensive range of deployment configurations and integrated support applications, a QPC partnership ensures a beneficial solution design and successful deployment of your Customer Interaction Centre solution.
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